• Prepaid

    • How do I check my prepaid balance?

      • Dial *550#
      • Download My Airtel APP
      • Dial 567 and listen to voice prompt
    • How do I check my data usage?

      • Dial *550#
      • Download My Airtel APP
    • Can I switch to postpaid connection?

      Yes You Can
      Take the following documents to the nearest Brand Shop, Airtel Store or Sewa Centre Click Here.

      • Proof of Billing
      • NIC
  • Postpaid

    • How do I check my postpaid balance?

      • Dial *550#
      • Download My Airtel APP
    • How do I check my data usage?

      • Dial *550#
      • Download My Airtel APP
      • SMS “DATABAL” to 555
    • How do I Pay my Bill?

      • Via My Airtel App
      • Our bill Payment Channels - BOC, NSB, Commercial Bank, Sampath bank, HNB, LB Finance, Keels Super, Abans, Arpico, Food City, Singer, Pay&go, Ding, Tranglo, Mcash, EZcash
    • Get your paperless bill

      • Download My Airtel App and be able to view your detailed bill for the last 3 months
      • E-Bill
        • To Activate –E-Bill
          • SMS : “ebill” space < type your email address > and send to 555
          • Chat
          • Visit nearest Brand Shop, Airtel Store or Sewa Centre Click Here
        • To obtain e-bill password type “ebillpswd” send to 555.
        • Duplicate Bill & Itemized Bill
          • Visit nearest Brand Shop, Airtel Store or Sewa Centre Click Here.
            (Rs. 100/= will be charged for duplicate bill & Itemized bill)
        • unsubscribe for ebill service type “stopebill” and send it to 555
      • M-Bill SMS
        • Subscribe for M-bill SMS and receive a summarized bill every month. Chat/Contact our agents and activate M-Bill Service.
    • Can I switch to prepaid connection?

      Yes You Can
      Visit the nearest Brand Shop, Airtel Store or Sewa Centre with your NIC. Click Here

  • #airtelThanks

    • What is #airtelThanks?

      #airtelThanks is a reward program for our valued Airtel customers. It gives them access to a host of exclusive benefits. #airtelThanks, rewards the customers by customizing the rewarding system, free digital contents, VAS offers & exclusive benefits based on their usage.

      Now any airtel customer can enjoy a host of benefits with this program. Customers can claim their benefits/exclusive offers only through ‘my airtel’ App.

    • How can a customer join #airtelThanks Program?

      Any airtel customer who successfully registers with ‘my airtel’ app will be eligible for this program.

    • How can a customer claim their benefits?

      It’s as simple as downloading or upgrading ‘my airtel’ app to the latest version and clicking on the #airtelThanks banner. Here, the customers will know the benefits they are eligible for and can claim this by simply clicking on it.
      If a customer requires the link to download ‘my airtel’ App, inform the customer to send an SMS as below.
      Type “DATA” and send to 4321
      This feature is only available for iOS & Android OS users.

    • What type of benefits does #airtelThanks offer?

      #airtelThanks offers a variety of exclusive benefits. These benefits are customized based on the usage of the customer. Customers can see all the eligible benefits on My Airtel App. Some of these benefits are as below:

      • Free Data
      • Free Talk-time
      • Exclusive data packs
      • Recharge offers
      • Free access to other digital content like movies & music
      • Free value added services
      • Smart bytes discount offers

      Additional bonus for certain recharges made via ‘my airtel’ app.
      (Above offers can change)

    • How can customers get upgraded to the next level of benefits?

      There will be a bouquet of benefits for the customers to choose from ‘Unlock More’ option, they can simply recharge the given value or upgrade their plan to avail those benefits via my airtel app.

    • What are the digital services that are available under #airtelThanks?

      • Music Box
      • Movie Box
    • How can a non-Airtel Customer obtain these benefits?

      It’s simple. They can simply switch to Airtel, by visiting nearest Airtel Store/Sewa Center or by ordering a SIM online.

  • My Airtel APP

    • What is My Airtel App & how can I download the same?

      My Airtel app helps you manage your Airtel accounts, track data usage , recharge , pay your bills and enjoy music and movies . You can avail various offers, deals and discounts every time you recharge through My Airtel App.

      Click on the relevant link & download Now !

    • What are the benefits available for me on My Airtel App?

      • #airtelThanks – Become an exclusive #airtelthanks member
        Get free movies, music , offers on recharges & much more
      • Daily Flash Deals/ Offers / Discounts
        Recharge through App and enjoy lots of offers and discounts
      • Manage all airtel services at one Go
        Check real time data usage ,Pay bills, activate/deactivate Vas & much more
      • Enjoy Music and Movies
        Watch the latest movies and enjoy popular music of your choice
  • VAS Deactivation

    • How Do I Deactivate VAS Packs?

      • Visit Services(VAS) Click Here
      • Dial *550# > Select Option 5 > Option 2 Status & Deactivation
  • SIM Replacement

    • Lost Or Damaged – Prepaid

      Get the SIM delivered to you

      • Get your replacement SIM delivered to your door step, Chat now.
      • Please email the following details to 555@airtel.lk
        • Name
        • Postal Address
        • Airtel Phone Number
        • NIC
        • Alternate contact No

        If you don’t receive your replacement SIM within 4 Days, please chat with us.

      Visit Brand Shop, Airtel Store or Sewa Centre. Click Here

      • Bring your NIC and walk into nearest Airtel Store, Brand shop or Sewa Center to get your SIM change done.

      Visit Nearest Retailer

    • Lost Or Damaged – Postpaid

      Get the SIM delivered to you

      • Get your replacement SIM delivered to your door step, Chat now
      • Please email the following details to 555@airtel.lk
        • Name
        • Postal Address
        • Airtel Phone Number
        • NIC
        • Alternate contact No

        If you don’t receive your replacement SIM within 4 Days, please Chat with us.

      Visit Brand Shop, Airtel Store or Sewa Centre. Click Here

  • Important Information

    • Are you sure that the connection used by you is registered under your name?

      • Dial #132# to check ownership of the connection
      • If the SIM card is not registered under your name, visit the nearest Brand Shop, Airtel Store or Sewa Centre immediately with relevant documents & get the connection transferred to your name. Click Here

      This is a TRC (Sri Lanka Telecommunications Regulatory Commission) directive.

    • How to react to nuisance messages or calls?

      • Simply lodge a complaint at your local police station and refer to your respective telecommunication network with the relevant information
    • How will Airtel inform winners?

      • Winners of all promotions held by Airtel will only be notified via Customer Care-755555555/Corporate office-759557000
    • How to check your mobile number?

      • Dial *11#
    • How to trace a mobile phone if lost?

      • You will need to know your IMEI number to trace your phone. Dial *#06# to find out your IMEI number
      • If you lose your handset, you will have to lodge a complaint at your local police station and they will take it forward from there.
  • Receiving Promotional Calls & SMS

    • Control unwanted promotional messages & calls

      • USSD Based : Postpaid *550# → Select Option "6" → Select Option "8"
      • Post-Paid : Dial *155# → Select Option "7" → Select Option "8"

      *Kindly note that the above request will be processed within 2 working days.

  • Register / Re-Register For Prepaid

    • How do I Register / Re-Register For Prepaid?

      It is a Government requirement to have your SIM registered under your Name and Address. Dial #132# & check your information. If it differs kindly re-register your connection immediately. You can register, re-register your SIM or update your current details at one of our Brand Shop, Airtel Store or Sewa Centre Click Here

      Documents required: Copy of NIC or Driver’s License or Passport

  • AirPay

    • What is Google Airpay?

      • Airpay service enables both prepaid and postpaid customers to purchase content from Google Play using their mobile balance. This feature is enabled for ALL Android users.
    • How to get the service?

      • Customers can easily activate Airpay on their android handsets by adding ‘Use Airtel Lanka billing’ in the payment methods of their Google Play account menu. Once the activation is complete, the user can simply click on ‘Buy’ on their favorite Google Play content, select ‘Bill my Airtel Lanka account’, and provide their Google account password to confirm the purchase.
    • How to provide Refund?

      • To avoid accidental purchases, Airpay comes with a refund option that is visible immediately on the purchased app and lasts for two hours Users can keep full track of their Airp ay purchases via ‘Order History’ in their Google Play account menu.