FAQ Data & Network

Why I am unable to connect with Internet?

a. You connection should be in active status with a data balance to use internet. Dial *550#/ login to app to check your connection status. In case you do not have a data balance, Top up your data with our latest packs. Click here to view the latest 4G data top-up packs.

b. Kindly check whether you are have done the APN settings on your mobile phone.

Profile name: airtellive
APN name: airtelive

c. Ensure that you have select your mobile network mode as 2G/3G/4G/LTE auto Connect mode & restart the device one more time to apply the settings.

My data speed is slow. How can I fix it?

a. Dial *780# to ensure that you are using a 4G compatible SIM card.
b. Ensure that you have select your mobile network mode as 2G/3G/4G/LTE auto Connect mode & restart the device one more time to apply the settings.
We commend you to use a 4G/ LTE enabled mobile / device to experience a high speed data experience with airtel.

If you still experience the issue, You may contact us for technical assistance.
Hotline : 1755
Chat with us via WhatsApp : https://bit.ly/3zh3Ppu

How to check the 4G data speed?

Navigate to your internet browser & type “fast.com” & click go / enter. You will be directed to a speed test session on your browser.

How Can I receive internet settings to my device?

Kindly Dial 55517 from your mobile to receive the GPRS settings.

How to check the data balance?

• Use my airtel app – you can easily see the data balance on the 1st screen/main screen
• Dial *550# from your mobile

Why I am unable to make calls at all?

  • Check whether your connection is active. Dial *550# or login to my airtel to check your connection status. In-case if you connection status is inactive, simply activate a freedom pack or reload Rs.50 or 100 to reactive your account.
  • Check whether you have sufficient balance to make a voice calls. On freedom packs, all calls to airtel numbers will be unlimited. In case you are not able to make a non-airtel call, check your non-airtel free minutes balance by dialling *550# or login to my airtel app. Simply reload Rs. 50 or 100 to enjoy special call rates to non airtel numbers while a freedom pack is active.
  • Check whether “Caller ID” display option enabled on your call settings.

If you still experience the issue.

Chat with us on WhatsApp : https://bit.ly/3zh3Ppu

Contact us : 1755

The Voice Quality is poor. How Can I fix it?

Kindly connect with us for from below channel to help you on this issue.
Chat with us on WhatsApp : https://bit.ly/3zh3Ppu
Contact us: 1755

Call drops frequently. Why?

Kindly connect with us for from below channel to help you on this issue.
Chat with us on WhatsApp : https://bit.ly/3zh3Ppu
Contact us: 1755