FAQ Recharge

What are the available recharge options?

    1. My airtel App
    2. airtel.lk
    3. Popular Wallets like Frimi, Ez Cash etc.

I did not receive my Last reload. What should I do now?

  • Check with your recharge point / Channel whether the status of the reload is success.
  • If you still could not receive the reload,
    • Chat with us on WhatsApp via +94755555555
    • Call us on 1755

I did not receive the product benefit to my reload. What should I do now?

a. Check with your recharge point / Channel whether the status of the reload is success & they have recharged the correct amount as you requested.
b. If you still could not receive the reload,
i. Chat with us on WhatsApp via +94755555555
ii. Call us on 1755

I want to know my last 5 recharge values?

Login to my airtel app and view the recharge history.

My Recharge card PIN was damage / not visible. What should I do now?

You will only be able to use Airtel Chat service to get your card replaced. Click below link

WhatsApp – https://bit.ly/2Uk8k42

I am trying to top up my number using a recharge card. Seems the card benefit is not adding to my number. Why?

Kindly click here to check the status of your recharge card.

WhatsApp – https://bit.ly/3AkN9yY