FAQ Service Activation/Deactivation

I want to know the available VAS services.

Click this link to explore our services. (Route to VAS / Entertainment page)

How Can I Activate / Deactivate caller tunes, news alerts or any other VAS services?

a. Kindly dial *550# and navigate to “VAS” option.
b. Login to airtel App & navigate to Entertainment menu >> my services.
c. Chat with us on WhatsApp : https://bit.ly/3k7UsQZ

How Can I check my current active VAS services?

• Kindly dial *550# and navigate to “VAS” option.
• Login to airtel App & navigate to Entertainment menu >> My services.

What is Airpay service?

Airpay service enables both prepaid and postpaid customers to purchase content from Google Play using their mobile balance. This feature is enabled for all Android users only.

How can I use Airpay?

Customers can easily activate Airpay on their android handsets by adding ‘Use Airtel Lanka billing’ in the payment methods of their Google Play account menu. Once the activation is complete, the user can simply click on ‘Buy’ on their favourite Google Play content, select ‘Bill my Airtel Lanka account’, and provide their Google account password to confirm the purchase.

What is the refund policy of Airpay?

To avoid accidental purchases, Airpay comes with a refund option that is visible immediately on the purchased app and lasts for two hours Users can keep full track of their Airpay purchases via ‘Order History’ in their Google Play account menu.