FAQ Prepaid Freedom Packs

What are Freedom Packs?

Airtel has 6 Freedom Packs for you to choose from, each providing all-inclusive benefits.

These packs are grouped into:

– Freedom Packs

– Freedom Lite Packs

To view Pack Details using the My Airtel App, select Packs in the Home page and tap on the pack of your choice to see what’s included in the pack.

I’m a non-Airtel user. From where do I buy a new prepaid connection with a Freedom Pack activated?

Visit the nearest Retailer / Bell store.
You can tell the retailer / Bell store agent which pack you wish to have activated when signing up for your SIM.
To explore your nearest location using the My Airtel App, from the Home page navigate to Menu > Locate Us

What documents are required to activate a new prepaid connection?

1. Duly filled Application / Online Registration with Retailer
2. Proof of Identity (NIC / Driving License / Passport)

What is daily data benefit in freedom packs?

This is a 4G data benefit which you get daily for 30 days.
This daily benefit is valid for 24 hours and any quota, where any unused Daily Data during the day, will be exhaust by midnight.

e.g.: if you are on a 599 freedom pack, you will get 1GB Daily data for 30 days. Which is will be 30GB for the month. You will never run out of data for 30 days.

What should I do if I run out of Daily Data?

You can conveniently top-up 1GB or 5GB 4G data.

Use the My Airtel App for more details by tapping on Packs from the Home page and scrolling down to ‘4G Data Top Up’. Select the top-up of your choice to see what’s included.

4G data top-ups will have unlimited validity. You can use it until your connection is active.

I need to make more calls to non-Airtel numbers but my Freedom Plan A2O quota is over. What next?

You can easily top-up your account with Rs. 50 / 100 and make calls.

Within the Freedom Pack validity, you will be charged just 50 cents per minute for non-Airtel numbers.

What are the call charges if freedom pack is not active?

Standard call rates will apply for both Airtel & non-Airtel calls.

For the best value, activate a Freedom Pack.

To know more about pack details using the My Airtel App, select Packs in the Home page and tap on the pack of your choice to see what’s included in the pack.

I need to make an IDD call. Which reload should I make?

You can easily top-up your account with Rs. 50 / 100 and make IDD calls.

Standard IDD rates apply.

To view IDD rates on the My Airtel App, from the Home page navigate to Menu > IDD & Roaming > IDD Rates

How do I check my Freedom Pack balance? ( Data / Calls / SMS )

– Dial *550#
– Also, My Airtel App conveniently shows pack balance status in the Home page.