FAQ Prepaid Freedom Packs

Who is eligible for Airtel Freedom Packs?

Airtel Freedom packs are eligible only for the Airtel SIMs activated on or before 29th August 2024. You may dial *755# to check your eligibility.
Airtel has a range of Freedom Packs for you to choose from.

I’m a non-Airtel user. From where do I buy a new prepaid connection with a Freedom Pack activated?

Kindly note that freedom packs are eligible only for the Airtel SIMs activated on or before 29th August 2024.

If you are a non-Airtel user, you can visit the nearest Airtel retailer or any Dialog outlet to purchase a new Airtel prepaid connection with New Youth packs.

What documents are required to activate a new prepaid connection?

  1. Duly filled Application form
  2. Proof of Identity (NIC / Driving License / Passport)

I’m an Airtel customer. How can I activate a Freedom Pack?

You can activate the pack through:

  • My Airtel App – From the Home page, select Packs to explore
  • USSD – Dial, *550#
  • Recharge Portal – https://recharge.airtel.lk/
  • Chat with us – https://www.airtel.lk/ (click on ‘Chat with us!’)
  • Visit the nearest retailer / Dialog outlet

Important Note: Rs. 529 / 769 Freedom Packs can continue to be activated via the USSD method. To activate, simply dial *550#

How do I check my Freedom Pack balance? (Data / Calls / SMS)

– Dial *550#
– Also, My Airtel App conveniently shows pack balance status in the Home page.

What should I do if I run out of Daily Data?

You can conveniently top-up with our ‘Data Top Up’s

Use the My Airtel App for more details by tapping on Packs from the Home page and scrolling down to ‘Data Top Up’. Select the top-up of your choice to see what’s included.

Freedom Weekly Packs

To view Pack Details using the My Airtel App, select Packs in the Home page and tap on the pack of your choice to see what’s included in the pack.