My Airtel App

The My Airtel App is a comprehensive, free platform designed to manage all your Airtel Prepaid and Postpaid connections conveniently from your mobile device. Leveraging new technology, the app has been fully revamped to provide an enhanced user experience with a more fluid interface, additional services, and exciting new offers.

With the My Airtel App, you can:

• Manage Accounts: Easily handle your Airtel Prepaid and Postpaid accounts.
• Check Usage: Monitor detailed account activity.
• Manage Packs and Plans: Access and manage active and available packs and plans.
• Personalize Services: Tailor your experience with Value Added Services.
• Set Bill Reminders: Never miss a postpaid bill payment with reminders.
• Use e-Services: Access various electronic services conveniently.
• Activate IDD & Roaming: Enable international direct dialing and roaming services.
• Profile Management: Update your profile for personalized services and offers.
• Locate Service Partners: Find the nearest Airtel Service Partners and Service Points.
• Access FAQs: Get answers to frequently asked questions.
• Live Chat Support: Raise queries via live chat with an Airtel agent.
• WhatsApp Support: Get assistance through WhatsApp chat.
• Select Preferred Language: Choose from English, Sinhala, and Tamil for app navigation.

Experience faster browsing speeds and seamlessly manage your Airtel services.

Click  https://www.airtel.lk/get-app/ and select your dedicated store to download. We are available on Apple App Store, Google Play Store and Huawei AppGallery.

You can rate us and submit your comments through the App. From the home screen navigate to Menu > Give Feedback
Additionally, you can search for My Airtel App on your dedicated store (Apple App Store, Google Play Store and Huawei AppGallery) and select ‘Write a Review’.

You can add other prepaid and postpaid numbers conveniently.
Navigate to My Profile from the homepage and tap on My Connections. From there, select Add Number and enter the mobile number you wish to add.
You will receive an authentication SMS (OTP). Enter the code and you are ready to use the added number.

Currently, My Airtel Self Care Application supports:
– Android devices running on Android 4.4 and above
– Apple iOS devices running on iOS 9 and above

No, accessing the My Airtel App is free of charge.
However, you will be charged standard data rates for accessing the external links inside the App.

Navigate to Packs & Reload from the main menu or Quick Access Button and click on Reload. You can reload your number or any other number as well.

You can top up your number & activate packs using credit/debit cards, recharge cards & with the available Main Account Balance.

Using Credit/Debit Cards – Enter the amount and select Reload.

Recharge Cards – Enter the PIN and select Proceed.

Pack Activation – Select the preferred pack or enter the denomination to activate the pack.

You have the option of using online payment methods or packs can be activated with the available Main Account Balance.

Using the My Airtel App, navigate to Menu > Entertainment > My Services to see the list of currently active VAS services.
From there you can simply tap on the toggle button (on the right) of the VAS services you don’t need and confirm your deactivation by selecting ‘YES’ when prompted.

Using the My Airtel App, navigate to Menu > Entertainment > VAS to see all VAS services.
From there, explore and tap on the toggle button of your preferred VAS services to activate them.
Click https://www.airtel.lk/lifestyle-services/ to quickly explore all our VAS services.