| Airtel

What is a 4G SIM?

It is an upgraded SIM card, which will enable you to use 4G for enhanced data experience.

How to check whether I am using a 4G SIM?

Dial *780# from your mobile phone.

How much do I have to pay for upgrade my SIM to 4G SIM?

It is completely free of charge.

My SIM is not working after upgrading to a 4G SIM. What should I do now?

a. Check whether you have inserted your new SIM card properly to a smart phone enabled with 4G.
b. Restart your mobile after inserting the sim.
c. Ensure that you have selected “4G network” from your mobile network settings.

What should I do if I lost my SIM / Mobile?

a. Call 1755 and inform that you have lost the SIM / Mobile Handset – we will immediately deactivate the sim to avoid misuse. You can visit any retailer with your NIC to get a new replaced sim card for your number.

b. Incase you want to register a complaint for your lost mobile handset – Visit https://www.ineed.police.lk/ website and lodge a complaint.

c. If you do not have the Device IMEI – visit the nearest bell store to make a request of IMEI. Charges applicable.

Seems my SIM card is damage. What should I do?

Visit the nearest retail shop and get your new SIM card. Click here to find the nearest retailer to your current location. (Route to Store locator)

I want to change from postpaid to prepaid

a. Please visit the nearest bell store, settle the available dues and submit the below documents to convert your connection to prepaid.
i. A Duly filled postpaid application
ii. Proof of Identity (NIC / Driving License / Passport)

b. Click here to know about the prepaid plans.

Airtel partners TRCSL ‘Gamata Sanniwedanaya’ to boost network in Ratnapura

April 5, 2021: Working in partnership with the Telecommunications Regulatory Commission of Sri Lanka (TRCSL), Airtel Lanka, added its support to ‘Gamata Sanniwedanaya’ to eliminate coverage ‘dark spots’ island-wide.
As the 1st phase of the initiative, Gamata Sanniwedanaya aims to facilitate construction of 37 new signal towers in the Ratnapura district. The digitisation of rural communities will help keep anyone connected and productive in their daily lives, supporting seamless distance-learning and flexible working requirements.

Airtel Lanka deploys Gemalto’s device management platform to strengthen its promise of 40% faster internet

For the many customers who have upgraded their smartphones and experienced interruptions in their internet services, Airtel has provided a solution. With its latest tie up with Gemalto (Euronext NL0000400653 GTO), Airtel Lanka is now able to automatically detect and configure most of its subscriber devices automatically without human intervention, thus allowing users to enjoy uninterrupted access to their favorite internet sites. Gemalto’s LinqUs Device Management platform is currently one of the most advanced in the world. It boasts one of the largest knowledge repository of over 100,000 device references. Which is constantly being upgraded and includes the latest local, and even non-branded models not recognized by GSMA.

Speaking on the occasion Mr Jinesh Hegde said “Youth are always the early adopters of any trend, it is the same with smart phone devices. However we find that a lot of them experience interruptions to their internet services because networks fail to correctly identify the type of device and device settings. With this service we will be able to offer uninterrupted services regardless to the kind of device upgrade. Thus allowing our customers to experience 40% faster internet.”

“In Sri Lanka the smartphone vendors are competing to launch low cost models to capture the local market, increasing device diversity like never before,” Said Micheal Au, President South Asia and Japan at Gemalto. He further added, “With our complete solution, now Airtel can not only save up to 40% of customer care costs due to configuration related issues, but also boost customer intimacy and revenues with accurate analysis of devices and usage patterns.

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Movie experience on your smartphone with ‘Airtel MOVIE BOX’ for the first time in Sri Lanka

For the first time in Sri Lanka, Airtel Lanka has introduced a high definition movie portal – ‘Airtel Movie Box’ – for the smart phone users across the country. The dedicated service will offer highly sought after Sinhala movies giving ultimate viewing pleasure with user-friendly feel. Airtel Movie Box was unveiled by Airtel’s Brand Ambassador Pooja Umashankar at a recent press conference held in Colombo.

Airtel Movie Box, the largest Sinhala movie data base, offers over 500 movies in high definition video quality and will be available digitally for Airtel customers island-wide. The service will revive movies going back to the golden era of the silver screen to latest release adding the greatest convenience of availability for viewing any time, any day from anywhere from a smartphone.

Airtel is launching this app in exclusive partnership with Evoke International to provide customized solutions to the rapidly growing young online audience. In line with the objective of developing local talent, Airtel Lanka partners with local talent to empower local community and move forward supporting each other for innovation.

“Airtel takes great measures to understand each customer closely, engage them and introduce something new as our customer loyalty is all about being relevant and superior. Consumer behaviour is changing rapidly and for them to remain loyal, we must identify and meet their requirements even before they express them. Being a telecommunications service provider, it gives us the opportunity of connecting people and contribute to the growth of industries in a country. Airtel will continue to invest more in high quality content from entertainment to education for the benefit of the youth of Sri Lanka,” Mr. Jinesh Hegde, Chief Executive Officer of Airtel Lanka, stated.

Sharing his views concerning the new initiative, Chief Executive Officer / Managing Director of Evoke International Mr. Lahiru Wickramesinghe said, “Airtel’s partnership with Evoke is one among many such initiatives that aim to invigorate the market and usher in superior services to Sri Lankan customers.”

Airtel Movie Box will be available for all Airtel customers for a conveniently affordable subscription of Rs.10 per day, Airtel’s 40% faster 3Ginternet position supported by the Telecommunication Regulation Commission (TRC) speed tests, will offer an uninterrupted streaming of data for the viewers. The exclusive service will be available for android phone users via an app, while other smartphone users can enjoy the service via www.videounlimited.lk. Any user can subscribe on a daily basis without requiring a monthly commitment, as the subscription is paid by the day.

“The Airtel Movie Box – powered by the Vindana mobile application, is a truly remarkable mobile application that adds value to the local entertainment industry. It largely benefits all Airtel customers, as they now have access to a vast variety of local movies on their very own mobile device, opposed to having to visit the cinema, in order to watch a new movie release. I applaud Evoke International and Airtel Sri Lanka, for its support in the propelling of the local entertainment industry; and I am proud that our nation has been given the opportunity to explicitly present its rich culture and values.” Actor & Director – Mr. Channa Perera stated.

About Bharti Airtel Lanka (Pvt) Ltd.
Bharti Airtel Lanka a member of the 3rd largest telecommunication network provider with a global footprint of 20 countries, commenced commercial operations of services in Sri Lanka in 2009, and was the fastest operator to reach 1 million customers. Airtel’s CSR policy takes a stand to be ALIVE to the needs of society as we want them to feel INCLUSIVE by enriching their lives through the act of RESPECT for all stakeholders, are truly lived across the entire supply chain of partners, customers and youth – as Airtel Lanka’s commitment to the society. Registered under the Board of Investment in Sri Lanka, Airtel Lanka provides digital mobile services that include voice, data and enterprise solutions. For further details please visit: www.airtel.lk

About Evoke International (Pvt) Ltd.
Evoke International (Pvt) Ltd, established in 2007, is a fully-fledged solutions provider that delivers solutions and systems to bring about prevalent business enhancements to clients of various stature, via accessibility to an extensive range of expertise in the domain of innovative, effective and expedient value added services; the company has proved to aid in the propelling of the Mobile Service Market into the future, via effectively developing, managing and marketing mobile related solutions. The company’s success has further been recognized internationally, this has enabled it to harness clients from markets in the Middle Eastern and African countries. With Evoke; innovation, modernization and enhancements can be considered its forte; the company constantly strives for excellence and advancement, principally in the specialty of entertainment solutions.

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