Airtel employees provided free oDoc telemedicine consultations

• Facility covers all Airtel employees and immediate family

• Provides access to over 600 SLMC registered general practitioners and specialists.

Cementing its status as a preferred employer of choice, Airtel Lanka announced a partnership with revolutionary telemedicine platform, oDoc, to provide all employees and their immediate family members with unlimited free telemedicine consultations. The partnership came into place in March 2020 as Sri Lankan’s began engaging in social distancing efforts and working from home.

This telemedicine facility includes remote access – in English, Sinhala and Tamil – to over 600 Sri Lanka Medical Council (SLMC) registered general physicians and specialists as well as remote lab services and doorstep delivery of prescription medication.

“The safety, health, and wellbeing of every member of our team has always been an utmost priority for Airtel Lanka. Especially given the ongoing COVID-19 pandemic, we wanted to ensure that our employees and their loved ones are well looked after and are provided with convenient remote access to top quality healthcare services as and when required through the pioneering oDoc app. oDoc provides a brilliant solution to multiple challenges in accessing healthcare, leveraging the power of telecommunications and mobile technology to connect individuals and solve real world problems. Even as normalcy begins to return in Sri Lanka, we believe that such innovations hold the key to speeding up national recovery efforts.” Head of HR, Airtel Lanka, Kanishka Ranaweera stated.

The timely introduction of this service for Airtel employees will primarily be driven by video consultations via mobile phones saving employees from unnecessary travel and exposure, thereby enabling a healthier and more productive workforce.

Notably, the free consultation service is part of a multipronged strategy from the telco to support employees as more employees return to physical working spaces whilst practising social distancing. Stringent hygiene and safety protocols has been implemented for all Airtel employees working around the clock in order to ensure steady and high quality service to match the surge in demand for connectivity.

Airtel users can also access and pay for oDoc consultations using their debit or credit card. To access the telemedicine facility users may download the oDoc application from the Google Play Store or the Apple App store.

Launched in 2017, oDoc is Sri Lanka’s largest telemedicine company that connects patients with doctors for video/audio consultations, thus enabling you to get medical advice and medicine without leaving home. oDoc serves over 200,000 Sri Lankans and recently launched international operations in India and the Maldives. oDoc has won the Commonwealth Digital Health Award in Telemedicine as well as the e-Swabhimani Digital Social Impact Award.

Photo Caption- With the oDoc telemedicine app , Airtel employees and immediate family members now have free remote access to over 600 Sri Lanka Medical Council (SLMC) registered general physicians and specialists.

Airtel keeps users in flood affected regions connected with free call & data benefits

Responding to flooding and landslides caused by tropical cyclone Amphan, Airtel Lanka helped its customers stay connected by providing free talk-time and data. The benefit was extended to customers residing in over 23 affected towns in the Nuwara Eliya and Ratnapura districts.

Commenting on the initiative, Airtel’s Chief Marketing Officer, Chandrashekhar Singh Chauhan stated: “We are deeply concerned about the well-being of our customers who have been adversely affected by these extreme weather conditions. Especially considering the fact that they have to deal with the twin impacts of the storm as well as the ongoing COVID-19 pandemic, Airtel felt it was an urgent priority to support our users to stay safe and stay connected during these difficult times.”

Airtel users from other parts of the country may also join the relief effort by recharging, sharing their credit or paying the bills of their friends and family member’s affected by the crisis using the ‘My Airtel’ App. As an added benefit, recharges completed on behalf of another customer, via the ‘My Airtel’ App, are also entitled to the same discounts and promotions which are already available to the users sharing their credit.

‘My Airtel’ is the free customer service app designed for Airtel subscribers in Sri Lanka. Through the app, subscribers may access their user accounts, track data usage, recharge, pay bills and enjoy music and movies – all within one integrated and easy-to-use platform.

Team Airtel Lanka contributes to COVID-19 Healthcare and Social Security Fund

Supporting the efforts of the Government and public health officials, Airtel Lanka donated proceeds raised through the ‘Airtel Lanka Employee Fund’ to the National COVID-19 Healthcare and Social Security Fund.

‘Airtel Lanka Employee Fund’ is a voluntary donation programme, whereby the company match the contribution made by the Airtel employees. Similar initiatives have been utilised by Airtel globally to support efforts against COVID in India and Kenya.

Photo Caption: The cheque was presented to the Presidential Secretariat Director General of Administration, Major General K.B Egodawele.

Airtel offers latest data package for users studying and working from home

Responding to Sri Lanka’s surge in data utilization due to the rising engagement in e-learning platforms, meetings and live streaming, Airtel Lanka announced the launch of its latest Study from Home (SFH) and Work from Home (WFH) data package.

Despite the return of near normalcy in life, there is a shifting dynamic in the workforce with preference to continue WFH. Similarly, most schools, parents and students are resorting to distance learning tools and online platforms, owing to the widespread availability and ease of use of technologies to collaborate and stay in constant contact.

This latest data package is developed to make SFH and WFH even more conceivable as the offering will provide limitless usage for a period of 30 days for distance learning tools and elearning websites, namely, Google Classrooms, Zoom, Microsoft Teams, Microsoft Outlook, Microsoft Office 365 and other government mandated e-learning platforms.

The package provides access to safe and secure websites for persons of all ages and is ideal for those learning from home as there is no requirement for any data add-ons. All similar platforms will be available for those working from home and any data usage outside these stated platforms will come under the user’s existing data plan.

The new data plan comes in at a price point of Rs.1499 excluding taxes and is available for both pre-paid and post-paid customers. The SFH and WFH data offer comes as an optional add-on pack, is available for usage from 8 a.m. to 10 p.m. daily and can be purchased via the ‘My Airtel’ self-servicing application. To find out more details visit www.airtel.lk or visit the ‘My Airtel’ app.

Airtel Lanka appoints Ashish Chandra as CEO

Airtel Lanka today announced the appointment of Ashish Chandra as Chief Executive Officer and Managing Director. In his new role, Ashish has the mandate to accelerate Airtel’s growth in the Sri Lankan market by leveraging best-in-class network technologies and innovative digital platforms.

Commenting on the appointment, Gopal Vittal, MD & CEO (India and South Asia), Bharti Airtel said: “We are delighted to welcome Ashish to Airtel Lanka, which has built a solid platform for future growth. I am confident that Ashish’s experience will add immense value to Airtel’s vision of delighting customers with world-class services. Over the coming months, customers can look forward to some exciting innovations from Airtel and I wish Ashish and his team the very best for the future.”

Ashish brings with him over two decades of rich experience in the Indian telecommunications industry. In the past, he has worked in various leadership roles with India’s top telecommunications companies. Prior to joining Airtel Lanka, he was the Business Head & CEO (Uttar Pradesh & Uttarakhand) for Vodafone Idea Limited. Ashish has a degree in Mechanical Engineering from the Malviya National Institute of Technology and did his MBA from the Podar Institute of Management. He has also attended Leadership programs at IMD Business School, Lausanne; IIM, Ahmedabad; and the Indian School of Business, Hyderabad.

Powering up Sri Lankan Youth: Airtel energizes #21for21

Celebrating a month dedicated to empowering youth, Airtel Lanka partnered with the USAID funded youth skills development and entrepreneurship project, YouLead to mark World Youth Skills Day (WYSD) and International Youth Day (IYD) 2020 under the theme of ‘21FOR21’. The objective of the campaign was to introduce 21 critical skills for youth employment and entrepreneurship in the 21st century.

This year’s WYSD & IYD took place in a challenging context. The COVID-19 pandemic and lockdown measures have led to worldwide slowing down and in most cases closure of educational institutions, threatening the continuity of learning and development. In an effort to support recovery, Airtel collaborated with YouLead to give youth an opportunity for uninterrupted skills development online during the pandemic.

Advocating certain skills important to Airtel such as critical thinking, leadership, innovation, technological literacy and diversity, the campaign featured a resource site, youlead.lk/skills, which hosted content including a series of videos highlighting the role of these skills in successful careers followed by multiple webinars to further hone in on the practical content and the importance of these skills at the work place.

Commenting on the partnership, Airtel’s CEO & Managing Director, Ashish Chandra said: “The digital age has been characterised by a rapid shift from traditional industry to an economy primarily based upon information technology. Hence, it is vital that our youth recognize and adapt to the emerging skills demanded by this broader shift. Doing so will be the key to leveraging new opportunities. As a telco which champions youth empowerment in Sri Lanka, we are happy to partner with YouLead in training the next generation on innovation, problem solving, critical thinking, technology literacy and many other skills essential for them to thrive in the workplace of the future.” Funded by the American people, YouLead works to improve technical and vocational education and training, create a more skilled workforce, and increase employment by undertaking activities that support and strengthen students, teachers, institutions, and entrepreneurs. It is supported by the U.S. Government’s development arm, the United States Agency for International Development (USAID). The ‘21FOR21’ campaign concluded with a photography competition calling in submissions to capture “skills in action” at workplaces. The winners of the photography competition were awarded a smartphone device provided by Airtel, which could be utilised for work/studyfrom-home purposes.

As a global initiative spearheaded by Sri Lanka and adopted by the UN general assembly in December 2014, WYSD also serves as a reminder to young people and educators alike to cultivate demand-driven, industry-focused, high quality technical and vocational skills to generate youth employability. According to the Sri Lanka Labour Force Survey, only 30% of youth aged 15-24 entered the labour force and among these 21.4% were unemployed which was 53.4% of the total unemployment rate in Sri Lanka (Department of Census and Statistics, 2018).

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caption:-The 21for21 ‘Skills at Work’ photo competition recently concluded with the winner’s prize giving held at Airtel Lanka Head Office, World Trade Center. (L to R): 3 winners – Mr. Nishanth Rajasegaram, Mr. Tharindu Dileepa, Mr. Kanchana Herath together with Mr, Chandrashekhar Singh Chauhan, Chief Marketing Officer, Airtel Lanka, Mr. Reed Aeschliman, Mission Director, USAID Sri Lanka and Maldives, Ms. Vindya Silva, Partnerships Director, YouLead and Mr. Fawaz Nizamdeen, Head – Contact Experience Airtel.

Airtel and NIMH launches Sri Lanka’s first mental health chatline

October 06th, 2020: Sri Lanka now has its own text-based helpline for those facing emotional and mental distress. Airtel Lanka together, with the National Institute of Mental Health (NIMH), launched the text-based platform 1926, a dedicated helpline to encourage an open culture around mental health.

The service is free for Airtel customers and is also accessible for users of other mobile networks. In times of need, a user only has to send a simple text message to 1926, and this will be responded immediately by a mental health specialist from NIMH.

The chat line will go live on 10th of October in commemoration of World Mental Health Day 2020, connecting users to professional counsellors who are available in English, Sinhala, and Tamil languages. The 1926 text-based helpline by Airtel hopes to encourage more young people to reach out to professionals, particularly when they are experiencing times of crisis and may require guidance in mitigating their mental health concerns in a safe and anonymous environment.

Connecting to the launch over Airtel Blue Jeans, CEO and Managing Director, Ashish Chandra said, “Digital technologies are transforming learning, socializing and communication among youth.Our brand is heavily engaged with young Sri Lankans and we are very much aware that they prefer to use digital platforms to engage and find solutions. At Airtel, we are always looking at ways to create meaningful connections for our customers by blending technology with human needs and this is one such initiative.”

Speaking at the event, Dr. Pushpa Ranasinghe, Senior Consultant Psychiatrist, NIMH said, “With the introduction of the 1926 voice-based hotline in 2018, there has been a gradual increase in the number of people, proactively seeking help to cope with anxiety, depression, stress, and other mental health concerns and directing them to the closest help center.” She further added, “Mobile phones and text messaging, in particular, have rapidly become the preferred communication tool among the youth, creating a culture connected to its phones. As healthcare professionals, our dependency on technology is now important than ever before. And as a result of its advancements, we can find improved ways of being accessible to those who need help. We are thankful to Airtel for helping us evolve 1926 from a voice to a text-based helpline.” The event concluded with a panel discussion on addressing mental health for all through greater investments and access. The session was moderated by mental health advocate Shanuki De Alwis featuring, Dr. Pushpa Ranasinghe – Senior Consultant Psychiatrist, National Institute of Mental Health, Nivendra Uduman – Psychologist, and Kanishka Ranaweera – Head of HR, Airtel Lanka. The NIMH established the ‘1926’ phone hotline in 2018 as part of a concerte effort to address legitimate concerns around the growing public health issues, to provide those in mental or emotional distress to seek assistance.

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1 – Dr. Pushpa Ranasinghe – Senior Consultant Psychiatrist, National Institute of Mental Health
Image 2 & 3 – Mr. Ashish Chandra CEO & Managing Director of Airtel Lanka joing the launch over Airtel Blue Jeans from India
Image 4 & 5 – A panel discussion on “Mental Health for all, greater investment, greater access for everyone, everywhere” featuring mental health advocate Shanuki De Alwis featuring, Dr. Pushpa Ranasinghe – Senior Consultant Psychiatrist, National Institute of Mental Health, Nivendra Uduman – Psychologist, and Kanishka Ranaweera – Head of HR, Airtel

 

 

 

 

Airtel to introduce world class 4G services using superior spectrum

High speed Airtel 4G will operate in the efficient 850 Mhz band and deliver a differentiated network experience through superior indoor coverage

October 21st, 2020: Airtel Lanka today said that it has been allotted 4G spectrum by the Telecommunications Regulatory Commission of Sri Lanka (TRCSL) and will soon launch its high speed mobile broadband services across the country.

Airtel 4G will operate in the efficient 850 Mhz band, which has higher signal propagation. This will translate into a superior 4G network expeience for customers with wider network avaialbaility and most importantly better indoor coverage.

Customers can also look forward to unlocking best-in-class digital experience over Airtel 4G with a wide range of applications across entertainment and self-care from Airtel’s global portfolio. According to Airtel Lanka Chief Executive Officer and Managing Director, Ashish Chandra, “We are thankful to the Government of Sri Lanka and the TRCSL for allotting us the 4G spectrum. We look forward to delighting customers across Sri Lanka with world-class 4G services. The 850 MHz band will enable us to deliver a truly differentiated high speed network experience to our customers with superior indoor coverage, which is a must in today’s scenario of work from home and online education.”

Airtel Lanka becomes sole mobile telco ranked among the Top 40 Best Work Places 2020

Sri Lanka’s most popular youth-telco brand, Airtel Lanka was once again ranked among the Top 40 Best Workplaces for a fourth time by the Great Place to Work Institute.

Commenting on this recognition, Airtel Lanka’s CEO & Managing Director, Ashish Chandra said, “Ultimately, it is people that give life to culture, and culture that gives rise to greatness. Our continuing success is therefore, a product of truly empowered teams, passionate about what they do and the connections they make through collaborative working.”

Particularly in the backdrop of the COVID-19 pandemic, Airtel’s efforts underwent a radical acceleration as employees embraced the challenge of redesigning operations to suite the ‘new normal’ utilising technology and organisational agility to ensure business continuity. Not only did this timely transition play an integral role to create a seamless customer experience but also facilitated a gamut of workplace solutions.

This also included a shift in intra-office interactions towards online platforms, and tech-driven human resource solutions. From recruitment to digital on-boarding, job engagement, communications, capability development programmes, the telco honed in on its technical and global best practices to facilitate for a hassle-free and efficient working experience. Furthermore, Airtel’s consistent top positioning at Great Place to Work rankings is a reflection of the their continued commitment to creating an enabling office environment and enriching work experiences through inclusive and flexible policies designed to encourage and incentivise collaboration, creativity and innovation.

The telco embraces a culture that respects diversity and promotes equal opportunity – regardless of race, religion, gender and sexual orientation. Notably, Airtel was also ranked among the Top 10 Best Workplaces for Women in Sri Lanka at the inaugural edition of the Best Workplaces for Women Study 2019.

Airtel Lanka also works closely with the Employer Federation of Ceylon to provide training for persons with disabilities and based on the potential of the trainee has also extended their position at the telco through employment opportunities. Furthermore, all employee benefits are extended to third party employees, thereby promoting organisational citizenship behaviour and making Airtel a great workplace for all.

Great Place to Work Sri Lanka derives its rankings based on anonymous employee surveys, an evaluation of people practices and an in-depth culture audit prior to bestowing the credential of Great Place to Work on any company.

Headquartered in the USA, Great Place to Work is the global authority on high-trust, highperformance workplace cultures. Through proprietary assessment tools, advisory services, and certification programs, including Best Workplaces lists and workplace reviews, Great Place to Work provides the benchmarks, framework, and expertise needed to create, sustain, and recognise outstanding workplace cultures. Great Place to Work provides executive advisory and culture consulting services to businesses, non-profits, and government agencies in over 57 countries across five continents, including Sri Lanka.

Airtel hailed as ‘Company with Great Managers’ for third year running

For the third year in a row, Sri Lanka’s most popular youth-telco brand, Airtel Lanka was recognized as a ‘Company with Great Managers’ while its leadership team clinched three awards at the Great Manager Awards 2020. Airtel Lanka Senior Manager for Service Operations and Risk Management -Chaminda Wanasinghe, Senior Manager for Legal and Regulatory – Senani Irugalbandara and Head of Postpaid Retail Sales – Isfar Anwardeen, were each presented with awards for their efforts in leading successful cross-functional teams.

Celebrating his team’s accomplishments, Bharti Airtel Lanka CEO, Ashish Chandra said, “We are proud to be recognized as a company synonym with a rich organizational culture. The consistent recognition resonates with our reputation as being one of Sri Lanka’s Best Places to Work.” The coveted Great Manager Awards aim to define and build an ecosystem and culture that nurtures great managers in Sri Lanka through a set of stringent leadership competency evaluations, measuring management style, execution, and integrity. Nominated managers are assessed on key managerial criteria based on a global benchmark and an evaluation model followed by an interview with industry experts.

Airtel’s unique working culture is derived from its values: Alive, Inclusive and Respectful. The company strives to be Alive to the needs of users and employees, an Inclusive champion of diversity that fully embraces change, and Respectful to all. Skills development at every level of the organsiation is another critical component of Airtel’s team including through flagship initiatives like its ‘Lead Right’ programme that specifically focuses on promoting effective management. The Great Manager Awards, annually hosted by the Colombo Leadership Academy for Leadership Excellence, is an initiative taken towards identifying, assessing and recognizing organizations with ‘Great Managers’, benchmarking with the best of best in the arena. The ‘Company with Great Managers’ award recognizes the organization for its credibility and practices in nurturing leaders of the next generation through a culture of high performance