| Airtel

Yes, you can make IDD calls with Freedom plans and standard IDD rates will be applied.

To view IDD rates, from the Home page select Menu > IDD & Roaming > IDD Rates

Visit the nearest retail shop and get your new SIM card.

To find the nearest retailer in your current location using the My Airtel App, from the home screen navigate to Menu > Locate Us

Call 1755 and inform that you have lost the SIM / Mobile Handset – we will immediately deactivate the SIM to avoid misuse. You can visit any retailer with your NIC to get a new replacement SIM card for your number.
In case you want to register a complaint for your lost mobile handset – Visit https://www.ineed.police.lk/ website and lodge a complaint.
If you do not have the Device IMEI – visit the nearest Bell store to make a request for IMEI. Charges are applicable.

It is completely free of charge.

You can register for the e-Bill service on the My Airtel App to go paperless and show your support to our precious environment.

From the home screen, select the Quick Menu button and navigate to Manage Services > Register e-Bill

Check whether you have inserted your new SIM card properly to a smart phone enabled with 4G.
Restart your mobile after inserting the SIM.
Ensure that you have selected “4G network” from your mobile network settings.

Replacing your damaged recharge card is very convenient using the My Airtel App.

Click a picture of the damaged card and send it to us, we will credit the amount to your account.

You can send this request via Live Chat or raise a Service Request.

Yes. The existing balance & benefits will remain as before.

From the home screen of the My Airtel App, select the Quick Menu button and navigate to E-bill > My Bill > View My Bill

Your bill will open as a PDF and you have the option to save it.

You can also have the bill emailed to you by choosing ‘E-mail Bill’ in the My Bill tab.

UPGRD<Space>(SIM Number) and send the message to 780

E.g. UPGRD 899405XXXXXXXXXXXXXF send the message to 780

Once you get the confirmation message, insert the new SIM card into your mobile.

Ensure that you take necessary backups of your existing contact details saved on your SIM card prior to change.