| Airtel

Can I return the damaged card to the retailer I bought it from and ask for a replacement?

That won’t be possible.

Instead using the My Airtel App, you can easily click a picture of the damaged card and send it to us through Live Chat or our Service Request option.

Select the floating icon in the right bottom corner in the home page and tap Complaints. From here select ‘Upload Image’, write your ‘Message’ and hit ‘Send’.

What are Freedom Packs?

Airtel has a range of Freedom Packs for you to choose from, each providing all-inclusive benefits.

These packs are grouped into:

– Freedom Packs

– Freedom Lite Packs

-Freedom Weekly Packs

To view Pack Details using the My Airtel App, select Packs in the Home page and tap on the pack of your choice to see what’s included in the pack.

I’m a non-Airtel user. From where do I buy a new prepaid connection with a Freedom Pack activated?

Visit the nearest Retailer / Bell store.
You can tell the retailer / Bell store agent which pack you wish to have activated when signing up for your SIM.
To explore your nearest location using the My Airtel App, from the Home page navigate to Menu > Locate Us

Freedom Weekly Packs

To view Pack Details using the My Airtel App, select Packs in the Home page and tap on the pack of your choice to see what’s included in the pack.

What documents are required to activate a new prepaid connection?

1. Duly filled Application / Online Registration with Retailer
2. Proof of Identity (NIC / Driving License / Passport)

I’m an Airtel customer. How can I activate a Freedom Pack?

– Dial 123 to know the best-suited pack based on your usage.

– You can activate the pack through:

My Airtel App – From the Home page, select Packs to explore

Recharge Portal – https://recharge.airtel.lk/

Chat with us – https://www.airtel.lk/ (click on ‘Chat with us!’)

Visit a Retailer – https://www.airtel.lk/service-touch-points-locator/

What should I do if I run out of Daily Data?

You can conveniently top-up 1GB or 5GB 4G data.

Use the My Airtel App for more details by tapping on Packs from the Home page and scrolling down to ‘4G Data Top Up’. Select the top-up of your choice to see what’s included.

4G data top-ups will have unlimited validity. You can use it until your connection is active.

I need to make more calls to non-Airtel numbers but my Freedom Plan A2O quota is over. What next?

You can easily top-up your account with Rs. 50 / 100 and make calls.

Within the Freedom Pack validity, you will be charged Rs.1.50 + Tax per minute for non-Airtel numbers.

What are the call charges if freedom pack is not active?

For the best value, activate a Freedom Pack.

To know more about pack details using the My Airtel App, select Packs in the Home page and tap on the pack of your choice to see what’s included in the pack.

I need to make an IDD call. Which reload should I make?

You can easily top-up your account with Rs. 50 / 100 and make IDD calls.

Standard IDD rates apply.

To view IDD rates on the My Airtel App, from the Home page navigate to Menu > IDD & Roaming > IDD Rates