I want to buy a new freedom postpaid connection

a. Visit the nearest Lanka Bell store, click here to explore the nearest location.

b. You may also call 1755 and raise a request to obtain a new freedom postpaid connection.

I want to know my current bill plan

a. Simply login to My Airtel App  and view your current bill plan benefits by going to Menu >> My Account >> My Plan.

I did not receive the product benefit to my reload. What should I do now?

a. Check with your recharge point / Channel whether the status of the reload is success & they have recharged the correct amount as you requested.
b. If you still could not receive the reload,
i. Chat with us on WhatsApp via +94755555555
ii. Call us on 1755

The Voice Quality is poor. How Can I fix it?

Kindly connect with us for from below channel to help you on this issue.
Chat with us on WhatsApp : https://bit.ly/3zh3Ppu
Contact us: 1755

Can I switch to prepaid connection?

How do I check my Prepaid Balnce

Dial *550#
Download My Airtel APP
Dial 567 and listen to voice prompt

Call drops frequently. Why?

Kindly connect with us for from below channel to help you on this issue.
Chat with us on WhatsApp : https://bit.ly/3zh3Ppu
Contact us: 1755

 

What are the digital services that are available under …

How do I check my Prepaid Balnce

Dial *550#
Download My Airtel APP
Dial 567 and listen to voice prompt

 

How do I check my data usage?

Dial *550#
Download My Airtel APP
Download My Airtel APP

 

Can I switch to postpaid connection?

Yes You Can
Take the following documents to the nearest Brand Shop, Airtel Store or Sewa Centre Click Here.

Proof of Billing
NIC

I want to know my last 5 recharge values?

Login to my airtel app and view the recharge history.

I want to make IDD calls with freedom plans

a. Yes, you can make IDD calls with freedom plans and standard IDD rates will be applied. Click here to view the IDD rates.

My Recharge card PIN was damage / not visible. What should I do now?

You will only be able to use Airtel Chat service to get your card replaced. Click below link

WhatsApp – https://bit.ly/2Uk8k42