How can I check whether my Mobile / Handset / Device Support 4G?

Navigate to Mobile network and check whether 4G / LTE service is visible. If Visible, select the 4G / LTE option and restart the mobile.

4G is not working. What Should I do now?

a. Check whether you SIM support 4G – Dial *780# to check
b. Check whether you mobile network Support 4G – Navigate to mobile network settings & select 4G / LTE mode & restart
If you still experience the issue, Call us on 1755 or Chat with us via WhatsApp https://bit.ly/3k7UsQZ

What are the available recharge options?

    1. My airtel App
    2. airtel.lk
    3. Popular Wallets like Frimi, Ez Cash etc.

I did not receive my Last reload. What should I do now?

  • Check with your recharge point / Channel whether the status of the reload is success.
  • If you still could not receive the reload,
    • Chat with us on WhatsApp via +94755555555
    • Call us on 1755

I have done the payment to a wrong connection

a. Please chat with us via Airtel Website/ My Airtel App/ Whats App (755 555 555) or call 1755 for assistance.

b. Please ensure to keep the payment details (like date, amount paid, incorrect connection number, reference number and mode of payment) handy to process your request.

I want to know my bill cycle and due date

a. Your bill cycle will be 23rd to 22nd of every month and you will be required to settle the bill value by 11th of the following month.

b. e.g.: Bill cycle starts on 23rd of August and end on 22rd of September. You will be required to settle your bill value by 11th of October. Request to make your payment in time to avoid late payment charges.

I want to change my E-mail address given for E-bill

a. Simply login to My Airtel App and change your E-mail address by going to Home >> Manage Services >> Change E-mail.

I want to register for E-bill

a. Simply login to My Airtel App and register to E-bill by going to Home >> Manage Services >> Register E-bill.

b. You can also register to E-bill by typing ebill space <type your email address> and sending to 555 or chat with us.

I have not received my bill

a. Simply login to My Airtel App and view/ download/ e-mail your bills by going to Menu >> My Account >> My Bill.

I want to know my current bill/ outstanding

a. Simply dial *550# from your mobile.

b. You may also login to My Airtel App and view your outstanding amount in the Home page. You can also view and understand your bill by going to Menu >> My Account >> My Bill.