Damaged Recharge Card

Lost Or Damaged – Postpaid

Get the SIM delivered to you

Get your replacement SIM delivered to your door step, Please email the following details to 555@airtel.com

  • Name
  • Postal Address
  • Airtel Phone Number
  • NIC
  • Alternate contact No

If you don’t receive your replacement SIM within 4 Days, please Chat with us. Visit Bell Store or Click Here to find the nearest retailer.

Lost Or Damaged – Prepaid

Get the SIM delivered to you

Get your replacement SIM delivered to your door step, Please email the following details to 555@airtel.com

  • Name
  • Postal Address
  • Airtel Phone Number
  • NIC
  • Alternate contact No

If you don’t receive your replacement SIM within 4 Days, please Chat with us. Visit Bell Store or Click Here to find the nearest retailer.

Network Settings

Do I need to change my mobile settings once I insert the 4G SIM?

Navigate to “network mode selection” on your mobile and select 4G / LTE as the network mode. You need to restart your mobile phone after changing the network mode to 4G/ LTE.

I don’t have a 4G compatible handset, so why do I have to switch to a 4G SIM?

Once you switch to 4G, your mobile internet experience will be better and faster. You will also have access to our exclusive 4G services. Additionally, you will receive 10GB FREE data (upon SIM switch) which can used on your existing device as well.

I have received a SMS to switch my SIM to a 4G SIM. How do I do this?

Follow the instruction provided inside the SIM pack or contact us on 1755 or chat with us through WhatsApp on +94755555555

How do I get a 4G SIM?

Visit the nearest retailer with your NIC / DL & upgrade to a 4G SIM for free. You will also receive 10GB bonus data upon upgrade.

How do I check if my current SIM is a 4G SIM?

Dial *780*1# from your mobile phone to check the SIM compatibility with 4G.

What is 4G LTE?

4G / LTE provides a faster connection to mobile internet experience compared to 3G. You can experience faster internet, buffer-free streaming & amazingly clear videos. Certain devices will indicate 4G as LTE.

Prepaid Data Packs

How do I check my data usage?

  • Dial *550#
  • Download My Airtel APP

Can I switch to postpaid connection?

Yes You Can
Take the following documents to the nearest Brand Shop, Airtel Store or Sewa Centre Click Here.

  • Proof of Billing
  • NIC

How do I check my prepaid balance?

  • Dial *550#
  • Download My Airtel APP
  • Dial 567 and listen to voice prompt

Do I need to change my mobile settings once I insert the 4G SIM?

Navigate to “network mode selection” on your mobile and select 4G / LTE as the network mode. You need to restart your mobile phone after changing the network mode to 4G/ LTE.

I don’t have a 4G compatible handset, so why do I have to switch to a 4G SIM?

Once you switch to 4G, your mobile internet experience will be better and faster. You will also have access to our exclusive 4G services. Additionally, you will receive 10GB FREE data (upon SIM switch) which can used on your existing device as well.

I have received a SMS to switch my SIM to a 4G SIM. How do I do this?

Follow the instruction provided inside the SIM pack or contact us on 1755 or chat with us through WhatsApp on +94755555555

How do I get a 4G SIM?

Visit the nearest retailer with your NIC / DL & upgrade to a 4G SIM for free. You will also receive 10GB bonus data upon upgrade.

How do I check if my current SIM is a 4G SIM?

Dial *780*1# from your mobile phone to check the SIM compatibility with 4G.

How to check whether my SIM is compatible with 4G?

Dial *780# to check the 4G SIM compatibility.

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