FAQ Prepaid Freedom Packs

How do I check my Freedom Pack balance? ( Data / Calls / SMS )

– Dial *550#
– Also, My Airtel App conveniently shows pack balance status in the Home page.

How can I keep my connection active?

a. You can reload with any of our 6 freedom packs. These packs will provide you a validity of  7 /15/ 30 days.
b. You can also reload with Rs. 50, which gives you validity of 15 days, or Rs.100, which gives you a validity of 30 days.
c. For the connection validity to be there, you must have a freedom pack active or Recharge Rs. 50 or 100.

Can I activate 2 Freedom Packs during the same time period?

Yes, you can. However, the benefits of the second pack will start only after the first pack is over.

E.g. If are already on a Freedom Pack (Rs. 749) which is valid till 30th August and you reload another Freedom Pack on 20th August, the benefit of the second pack will start on 31st August. That is, after expiry of first pack on 30th August.

Can I activate freedom packs / Data top-ups using my main account balance?

Yes, you can if your connection is active.

To check your connection status Dial *550# or check via My Airtel App on the top left corner – if the dot next to your number is green, your connection is active.

If your connection is active, you can use your main account to activate Freedom Packs / Data Top-ups.

– Use My Airtel App

– Dial direct USSD code of relevant pack

– Connect to Chat service by clicking the on ‘Chat with us!’ (bottom right corner)

I have a main account balance but I am unable to use any service. Why?

Your connection validity may be over. Please dial *550# / login to my airtel app to check the validity. If it says, “expired” please reload with any freedom pack or 50/100 to make your connection active again. You will be able to use your current balance once your connection is active again.

I have a 4G Data Top up balance but I am unable to use any service. Why?

Your connection validity may be over. Please dial *550# / login to my airtel app to check the validity. If it says, “expired” please reload with any freedom pack or 50/100 to make your connection active again. You will be able to use your current data top-up balance once your connection is active again.

I am unable to use data using my 3G Mobile phone. Why?

The Freedom Packs & Top-ups will work on 4G data only.

You need to insert your 4G compatible SIM into a 4G phone to use data on Freedom Packs & Top-ups.

Dial 780 to get more information.

Can I switch postpaid?

Yes. Visit the nearest Bell store & submit the below documents to convert your prepaid connection to postpaid (To view Postpaid plans, click https://www.airtel.lk/postpaid-plans/

      1. 1. A Duly filled postpaid Application
      1. 2. Proof of Identity (NIC / Driving License / Passport)
      1. 3. Proof of Address under your name:

        1. Mandatory; if you are submitting a Driving License or Passport.
        2. Mandatory; in case your billing address is different to your NIC address.
        3. Type of documents you can submit to show Proof of Address:
            1. 1. Utility Bills (Electricity / Water / Fixed Line)
            1. 2. Bank Passbook (should be updated)
            1. 3. Bank Statement
            1. 4. Credit Card Statement etc.
            1. ** Billing proof should be dated within the latest 3 months