Prepaid Freedom Packs

a. You can reload with your prepaid packs (Dial *550# to check available packs). These packs will provide you a validity within 7 – 30 days.
b. You can also reload with Rs.50, which gives you validity of 15 days or Rs.100 which gives you a validity of 30 days.
c. For the connection validity to be there, you must have a prepaid pack active or Recharge Rs. 50 or 100

Yes, you can if your connection is active.

To check your connection status Dial *550# or check via My Airtel App on the top left corner – if the dot next to your number is green, your connection is active.

If your connection is active, you can use your main account to activate Freedom Packs / Data Top-ups.

– Use My Airtel App

– Dial direct USSD code of relevant pack

– Connect to Chat service by clicking the on ‘Chat with us!’ (bottom right corner)

Your connection validity may be over. Please dial *550# / login to my airtel app to check the validity. If it says, “expired” please reload with any prepaid pack or Rs.50/100 to make your connection active again. You will be able to use your current balance once your connection is active again.

Your connection validity may be over. Please dial *550# / login to my airtel app to check the validity. If it says, “expired” please reload with any freedom pack or 50/100 to make your connection active again. You will be able to use your current data top-up balance once your connection is active again.

The Freedom Packs & Top-ups will work on 4G data only.

You need to insert your 4G compatible SIM into a 4G phone to use data on Freedom Packs & Top-ups.

Dial 780 to get more information.

Yes. Visit the nearest Bell store & submit the below documents to convert your prepaid connection to postpaid (To view Postpaid plans, click https://www.airtel.lk/postpaid-plans/

• • 1. A Duly filled postpaid Application
  • 2. Proof of Identity (NIC / Driving License / Passport)
  • 3. Proof of Address under your name:
    1. 1. Mandatory; if you are submitting a Driving License or Passport.
       2. Mandatory; in case your billing address is different to your NIC address.
       3. Type of documents you can submit to show Proof of Address:
          • 1. Utility Bills (Electricity / Water / Fixed Line)
          • 2. Bank Passbook (should be updated)
          • 3. Bank Statement
          • 4. Credit Card Statement etc.
          • ** Billing proof should be dated within the latest 3 months