Thank you for your interest in becoming part of The Airtel family.

We are looking for a suitable candidate to join our Engineering team.

The Job

  • Ensuring all digital apps are owned and maintained by the Engineering team
  • Ensuring app development is as per industry standards & adheres to strict timelines
  • Ensuring all apps are maintained with zero downtime
  • Attending to all Operations & Maintenance (O&M) tasks promptly, ensuring all O&M frameworks are implemented proactively
  • Ensuring latest standards of UI development is followed
  • Carrying out all project management related applications end to end with all stakeholders
  • Periodic reviews/reporting to respective Heads of divisions
  • The incumbent will be reporting to the Chief Information Officer

The Person

  • Minimum 10 years of experience in application development – project management/ /requirement gathering/ application technologies
  • Experience in Telecomm is preferred, but not essential
  • Degree in Software Eng / CS/ Eng or other related field
  • MBA or other postgraduate business qualification will be an added advantage
  • Project Management qualification (PMI). Candidates planning for examinations are also encouraged to apply.
  • Knowledge of business processes – sales, marketing, customer services etc.
  • Extensive experience with working in parallel projects by different vendors
  • UI design expertise
  • Experience in O&M of apps

We are looking for a passionate personality to join our customer service team.

The Job

  • End to End responsibility of the Postpaid Life cycle management
  • Strategizing and executing a strong Collections, Retention & Risk Management framework
  • Achievement of Postpaid KPIs under Churn, Collection, Bad debt & Recoveries
  • B2B Account Management - Ensuring Customer Relationship Management & Virtual Customer Relationship Management Performance by leading the team to effectively manage the corporate accounts
  • Tracking, monitoring and enhancing postpaid revenue performance of different products & services
  • Ensuring effective and smooth functioning of Zonal Operations and related KPIs
  • Airtel Store/ Other Touch Points Operations & Profitability
  • Leading and executing special projects assigned by management
  • The incumbent will be reporting to the Chief Service Officer

The Person

  • Bachelor’s Degree in a relevant field
  • MBA or other postgraduate business qualification is an added advantage
  • Minimum 10 years of experience in the Service Industry and in a similar capacity
  • Telecomm background is an added advantage
  • Effective change management skills
  • Strong Communication and analytical skills
  • Ability in building scalable customer operations
  • Ability to influence and drive consensus cross functionally and at senior levels
  • Drive to achieve results and deliver superior customer service

Submit your resume/CV

If you think you have what it takes to be part of Team Airtel, submit your Resume/CV by filling in the below form:

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Product Manager

Tuesday, May 22, 2018

Job description

Business Partner Project Portfolio Management team is part of the Group IT team that plays the main interface role between the IT domains and the various business units as project and delivery management.

This role is responsible for leading a cross functional and matrix team within the IT and business domains to deliver projects on time and on budget meeting the business objectives. The Project Manager will have to manage multiple projects of varying sizes and complexity at any point in time.

As such the Senior Project Manager must exhibit a broad range of qualities in order to gain/maintain credibility and successfully lead our projects. The successful candidate must also be able to demonstrate stand-out leadership skills.


  • Very strong communication and stakeholder management skills
  • Experience in delivery of complex IT applications projects within a matrix environment
  • Experience managing vendor engagements
  • Experience in procurement process – managing tenders and negotiating contracts
  • Minimum 6 years of project management experience for PM and 10 years for Senior PM