Careers Head – Postpaid Experience & Zonal Operations

Head – Postpaid Experience & Zonal Operations

Airtel Lanka

Colombo
Closing Date : 10/10/2022

The Job

  • End to End responsibility of the Postpaid Life cycle management
  • Strategizing and executing a strong Collections, Retention & Risk Management framework
  • Achievement of Postpaid KPIs under Churn, Collection, Bad debt & Recoveries
  • B2B Account Management – Ensuring Customer Relationship Management & Virtual Customer Relationship Management Performance by leading the team to effectively manage the corporate accounts
  • Tracking, monitoring and enhancing postpaid revenue performance of different products & services
  • Ensuring effective and smooth functioning of Zonal Operations and related KPIs
  • Airtel Counters / Other Touch Points Operations & Profitability
  • Leading and executing special projects assigned by management
  • The incumbent will be reporting to the Chief Service Officer

 

The Person

  • Bachelor’s Degree in a relevant field
  • MBA or other postgraduate business qualification is an added advantage
  • Minimum 10 years of experience in the Service Industry and in a similar capacity
  • Telecomm background is an added advantage
  • Effective change management skills
  • Strong Communication and analytical skills
  • Ability in building scalable customer operations
  • Ability to influence and drive consensus cross functionally and at senior levels
  • Drive to achieve results and deliver superior customer service

If you are the best fit to this position, send in your CV to careers.lanka@airtel.com with the job title in the email subject heading.

Submit your resume/CV

If you think you have what it takes to be part of Team Airtel, submit your Resume/CV by filling in the below form: