Careers Head – Postpaid Experience & Zonal Operations

Head – Postpaid Experience & Zonal Operations

Airtel Lanka

Closing Date : 10/10/2022

The Job

  • End to End responsibility of the Postpaid Life cycle management
  • Strategizing and executing a strong Collections, Retention & Risk Management framework
  • Achievement of Postpaid KPIs under Churn, Collection, Bad debt & Recoveries
  • B2B Account Management – Ensuring Customer Relationship Management & Virtual Customer Relationship Management Performance by leading the team to effectively manage the corporate accounts
  • Tracking, monitoring and enhancing postpaid revenue performance of different products & services
  • Ensuring effective and smooth functioning of Zonal Operations and related KPIs
  • Airtel Counters / Other Touch Points Operations & Profitability
  • Leading and executing special projects assigned by management
  • The incumbent will be reporting to the Chief Service Officer


The Person

  • Bachelor’s Degree in a relevant field
  • MBA or other postgraduate business qualification is an added advantage
  • Minimum 10 years of experience in the Service Industry and in a similar capacity
  • Telecomm background is an added advantage
  • Effective change management skills
  • Strong Communication and analytical skills
  • Ability in building scalable customer operations
  • Ability to influence and drive consensus cross functionally and at senior levels
  • Drive to achieve results and deliver superior customer service

If you are the best fit to this position, send in your CV to with the job title in the email subject heading.

Submit your resume/CV

If you think you have what it takes to be part of Team Airtel, submit your Resume/CV by filling in the below form: