The Job
- End to End responsibility of the Postpaid Life cycle management
- Strategizing and executing a strong Collections, Retention & Risk Management framework
- Achievement of Postpaid KPIs under Churn, Collection, Bad debt & Recoveries
- B2B Account Management – Ensuring Customer Relationship Management & Virtual Customer Relationship Management Performance by leading the team to effectively manage the corporate accounts
- Tracking, monitoring and enhancing postpaid revenue performance of different products & services
- Ensuring effective and smooth functioning of Zonal Operations and related KPIs
- Airtel Counters / Other Touch Points Operations & Profitability
- Leading and executing special projects assigned by management
- The incumbent will be reporting to the Chief Service Officer
The Person
- Bachelor’s Degree in a relevant field
- MBA or other postgraduate business qualification is an added advantage
- Minimum 10 years of experience in the Service Industry and in a similar capacity
- Telecomm background is an added advantage
- Effective change management skills
- Strong Communication and analytical skills
- Ability in building scalable customer operations
- Ability to influence and drive consensus cross functionally and at senior levels
- Drive to achieve results and deliver superior customer service
If you are the best fit to this position, send in your CV to careers.lanka@airtel.com with the job title in the email subject heading.
