wp-airtel | Airtel

I want to know my credit limit?

a. To check your credit limit, simply dial *550# from your mobile.

b. You may also login to My Airtel App to check your credit limit by going to Menu >> My Account >> Summary.

I want to change my bill plan to freedom plan

a. Please chat with us via Airtel Website/ My Airtel App / WhatsApp (755 555 555) or call 1755 to know the best-suited bill plan as per your usage.

Is Roll-Over feature available for all the postpaid plans?

a. The Roll-Over feature is available only in Freedom 900 and Freedom 1800 bill plans. Simply click here to know about the freedom bill plan details.

I want to know about the Roll-Over feature

a. With the Roll-Over feature you can carry forward your unused bill plan data balance for future consumption. No expiry available for the rolled over data and will remain until the connection gets permanently disconnected.

b. e.g.: At the end of the bill cycle, you have 25 GB unused data and you can carry forward this to your next bill cycle. Likewise you can collect unused data from every bill cycle until it reaches to a maximum of 200 GB.

I want to buy a new freedom postpaid connection

a. Visit the nearest Lanka Bell store, click here to explore the nearest location.

b. You may also call 1755 and raise a request to obtain a new freedom postpaid connection.

I want to know my current bill plan

a. Simply login to My Airtel App and view your current bill plan benefits by going to Menu >> My Account >> My Plan.

What is the refund policy of Airpay?

To avoid accidental purchases, Airpay comes with a refund option that is visible immediately on the purchased app and lasts for two hours Users can keep full track of their Airpay purchases via ‘Order History’ in their Google Play account menu.

I did not receive the product benefit to my reload. What should I do now?

a. Check with your recharge point / Channel whether the status of the reload is success & they have recharged the correct amount as you requested.
b. If you still could not receive the reload,
i. Chat with us on WhatsApp via +94755555555
ii. Call us on 1755

The Voice Quality is poor. How Can I fix it?

Kindly connect with us for from below channel to help you on this issue.
Chat with us on WhatsApp : https://bit.ly/3zh3Ppu
Contact us: 1755

Can I switch to prepaid connection?

How do I check my Prepaid Balnce

Dial *550#
Download My Airtel APP
Dial 567 and listen to voice prompt