wp-airtel | Airtel

I have received a SMS to switch my SIM to a 4G SIM. How do I do this?

Follow the instruction provided inside the SIM pack or contact us on 1755 or chat with us through WhatsApp on +94755555555

How do I get a 4G SIM?

Visit the nearest retailer with your NIC / DL & upgrade to a 4G SIM for free. You will also receive 10GB bonus data upon upgrade.

How do I check if my current SIM is a 4G SIM?

Dial *780*1# from your mobile phone to check the SIM compatibility with 4G.

How to check whether my SIM is compatible with 4G?

Dial *780# to check the 4G SIM compatibility.

How do I Register / Re-Register For Prepaid?

It is a regulatory requirement to have your SIM registered under your Name and Address. Dial #132# & check the ownership of your connection. If it differs, kindly re-register your connection immediately. You can register, re-register or update your details at one of our outlets Click Here

Re-registration can be done online for customers who are informed via SMS. Click Here

Documents required:

NIC (proof of billing should be submitted if address in NIC is different to present address) or
Driving license with proof of billing or
Valid Passport with proof of billing.
** Proof of billing : Utility bill within last 6 months

My sim card is not supporting 4G. How can I get a 4G SIM?

a. Visit the nearest retailer to upgrade to a 4G SIM free of charge.
b. Click this link to get a SIM delivered to your door step. https://bit.ly/2Nu0ssO

Will my existing benefits will remain after the SIM change?

Yes. The existing balance & benefits will remain as same.

I received a SIM card from Airtel to upgrade my 3G SIM to 4G. How can I upgrade the SIM by myself?

a) Send a SMS to below format from your old SIM card.
UPGRD<Space>(SIM Number) and send the message to 780
e.g. UPGRD 899405XXXXXXXXXXXXXF send the message to 780

b) Once your get the confirmation message, insert the new SIM card to your mobile.

c) Ensure that you take necessary backups of your existing contact details saved on your SIM card prior to change.

How to provide Refund?

To avoid accidental purchases, Airpay comes with a refund option that is visible immediately on the purchased app and lasts for two hours Users can keep full track of their Airp ay purchases via ‘Order History’ in their Google Play account menu.

How to get the service?

Customers can easily activate Airpay on their android handsets by adding ‘Use Airtel Lanka billing’ in the payment methods of their Google Play account menu. Once the activation is complete, the user can simply click on ‘Buy’ on their favorite Google Play content, select ‘Bill my Airtel Lanka account’, and provide their Google account password to confirm the purchase.