For the many customers who have upgraded their smartphones and experienced interruptions in their internet services, Airtel has provided a solution. With its latest tie up with Gemalto (Euronext NL0000400653 GTO), Airtel Lanka is now able to automatically detect and configure most of its subscriber devices automatically without human intervention, thus allowing users to enjoy uninterrupted access to their favorite internet sites. Gemalto’s LinqUs Device Management platform is currently one of the most advanced in the world. It boasts one of the largest knowledge repository of over 100,000 device references. Which is constantly being upgraded and includes the latest local, and even non-branded models not recognized by GSMA.
Speaking on the occasion Mr Jinesh Hegde said “Youth are always the early adopters of any trend, it is the same with smart phone devices. However we find that a lot of them experience interruptions to their internet services because networks fail to correctly identify the type of device and device settings. With this service we will be able to offer uninterrupted services regardless to the kind of device upgrade. Thus allowing our customers to experience 40% faster internet.”
“In Sri Lanka the smartphone vendors are competing to launch low cost models to capture the local market, increasing device diversity like never before,” Said Micheal Au, President South Asia and Japan at Gemalto. He further added, “With our complete solution, now Airtel can not only save up to 40% of customer care costs due to configuration related issues, but also boost customer intimacy and revenues with accurate analysis of devices and usage patterns.