A live chat platform was also launched, allowing customers to interact with Airtel Sales, Customer Service, and Technical Support agents through airtel.lk, ‘My Airtel’ app and on the ‘Airtel life’ Facebook Page & Messenger. The chat platform will provide customers with an ‘anywhere-anytime’ access to support with their package, technical support or any other inquiry related to their Airtel connection.
Further enhancing the subscriber experience, customers can now obtain services and support from over 13,000 outlets spread across Sri Lanka. The Airtel outlets are specifically geared to offer premier services such as mobile data services, reloads and recharges, SIM registration and replacements, and bill payments.