Dear Valued Customer, we will be upgrading our systems to serve you better. During the transition period from 1.00 PM on 1 June 2026 to 6.30 am on 2 June 2026, access to customer support channels will be limited.
We regret any inconvenience this may cause and appreciate your understanding.
Please note that our roaming service activation will be unavailable from 11.30 PM on 1 June 2026 to 6.30 AM on 2 June 2026 due to a planned system upgrade. To ensure seamless connectivity while traveling abroad, please activate roaming services before 11.30 PM on 1 June.
The system update will take place across three time bands. Service availability and unavailability during each time band are outlined below.
Call, SMS and data services will remain available at all times during the planned system upgrade, depending on your current pack, data, voice and account balance.
Available Services
| Services | Retail Outlets / Communications | Dialog Experience Centers | Customer Care Hotline | USSD | MyAirtel App | airtel.lk | Banks & Supermarkets |
|---|---|---|---|---|---|---|---|
| Reload any amount | ✓ | Not available | Not available | Not available | Not available | Not available | ✓ |
| Reload pack activation | ✓ | Not available | Not available | Not available | Not available | Not available | ✓ |
Unavailable Services
The following services are not accessible through any of the methods listed below, from 1.00 PM to 3.00 PM on 1 June 2026.
Channels: Retail Outlets / Communications, Dialog Experience Centers, Customer Hotline, USSD, MyAirtel App, airtel.lk, Banks and Supermarkets
Services:
Available Services
| Services | Retail Outlets / Communications | Dialog Experience Centers | Customer Care Hotline | USSD | MyAirtel App | airtel.lk | Banks & Supermarkets |
|---|---|---|---|---|---|---|---|
| Bill Payment | Not available | Not available | Not available | Not available | Not available | Not available | ✓ |
(Payments will be accepted and credited after 3.00 PM on 1 June 2026)
Unavailable services
The following services are not accessible through any of the methods listed below, from 1.00 PM to 3.00 PM on 1 June 2026
Channels: Retail Outlets / Communications, Dialog Experience Centers, Customer Hotline, USSD, MyAirtel App, airtel.lk, Banks and Supermarkets
Services:
All prepaid and postpaid mobile services are available from 3.00 PM to 11.30 PM on 1 June 2026 across all channels.
Available Services
| Services | Retail Outlets / Communications | Dialog Experience Centers | Customer Care Hotline | USSD | MyAirtel App | airtel.lk | Banks & Supermarkets |
|---|---|---|---|---|---|---|---|
| Reload any amount | Not available | Not available | Not available | Not available | Not available | Not available | ✓ (Reloads will be accepted and credited after 6.30 AM on 2 June 2026) |
| Reload pack activation | Not available | Not available | Not available | Not available | Not available | Not available | ✓ (Reloads will be accepted and credited after 6.30 AM on 2 June 2026) |
Unavailable Services
The following services are not accessible through any of the methods listed below, from 11.30 PM on 1 June to 6.30 AM on 2 June 2026.
Channels: Retail Outlets / Communications, Dialog Experience Centers, Customer Hotline, USSD, MyAirtel App, airtel.lk, Banks and Supermarkets
Services:
Available Services
| Services | Retail Outlets / Communications | Dialog Experience Centers | Customer Care Hotline | USSD | MyAirtel App | airtel.lk | Banks & Supermarkets |
|---|---|---|---|---|---|---|---|
| Bill Payment | Not available | Not available | Not available | Not available | Not available | Not available | ✓ (Payments will be accepted and credited after 6.30 AM on 2 June 2026) |
Unavailable services
The following services are not accessible through any of the methods listed below, from 11.30 PM on 1 June to 6.30 AM on 2 June 2026.
Channels: Retail Outlets / Communications, Dialog Experience Centers, Customer Hotline, USSD, MyAirtel App, airtel.lk, Banks and Supermarkets
Services:
