Dear Valued Customer, we will be upgrading our systems to serve you better. During the transition period from 12.00 noon on 18 July 2025 to 8AM on 20 July 2025, access to customer support channels will be limited. We regret any inconvenience this may cause and appreciate your understanding.
Calls, SMS, and Data services will remain available during the planned system upgrade, depending on your current pack, data, voice, and account balance.</b >
Available Services
| Services | Retail Outlets / Communications | Dialog Experience Center | Customer Care Hotline | USSD (*550#) |
My Airtel App | Airtel.lk web site | Airtel Chat Bot | Airtel Recharge Portal | Banks & Supermarkets |
|---|---|---|---|---|---|---|---|---|---|
| Reload any amount | ✓ | Not Available | Not Available | Not Available | ✓ | ✓ | ✓ | ✓ | ✓ |
| Reload Pack Activation | ✓ | Not Available | Not Available | Not Available | ✓ | ✓ | ✓ | ✓ | ✓ |
| Any Pack Activation from the balance | Not available | Not Available | Not Available | ✓ | ✓ | Not Available | Not Available | Not Available | Not Available |
| Balance View | Not available | Not Available | Not Available | ✓ | ✓ | Not available | Not available | Not available | Not available |
| eZCash Payments | ✓ | Not available | Not Available | ✓ | Not Available | Not available | Not available | Not available | Not available |
Unavailable Services
The following services are not accessible through any of the methods listed below. Retail Outlets / Communications, Airtel Experience Center, Customer Hotline, USSD, Airtel App, airtel.lk, Banks & Supermarkets
Calls, SMS, and Data services will remain available during the planned system upgrade, depending on your current pack, data, voice, and account balance.</b >
Unavailable Services
The following services are not accessible through any of the methods listed below. Retail Outlets / Communications, Airtel Experience Center, Customer Hotline, USSD, Airtel App, airtel.lk, Banks & Supermarkets
