Customer Care

Overview

Bharti Airtel

Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. Headquartered in New Delhi, India, the company ranks amongst the top 3 mobile service providers globally in terms of subscribers. In India, the company's product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed DSL broadband, IPTV, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G and 4G wireless services and mobile commerce. Bharti Airtel had over 333 million customers across its operations at the end of July 2015. To know more please visit, www.airtel.com.

Ranked amongst the top 3 mobile service providers globally.

Bharti Airtel Lanka

Bharti Airtel Lanka a subsidiary of Bhari Airtel, commenced commercial operations in the country in January 2009. With an expanded footprint and a growing suite of seamless voice and data services facilitated by an upgraded network, the Company has transformed Sri Lanka’s telecom landscape by introducing best practices acquired from its global parent company.

With an investment of over $350 million in its Sri Lanka operations, and being the latest and fifth entrant to Sri Lanka’s telecom landscape, its impact in the market included the introduction of several innovative services, such as the lowest rates for voice services, per second billing, the lowest IDD rates, the lowest international voice and data roaming rates. With over 45,000 touched points established across the island, the company’s subscriber base has grown tremendously to 1.8million, located across all regions in the country.

The Airtel Lanka offering of technology innovation and service excellence has seen rapid adoption rates among Sri Lankan mobile subscribers – especially the corporate sector. With a network comprising of 2G and 3G HSPA+ services, Airtel Lanka’s 3G presence is across 70% of its network . Its suite of digital mobile services, data services, mobile commerce based services and devices; the company is well on its way to achieving its vision of becoming the network of choice of Sri Lankans.