Assistant Manager / Manager – Network Quality

The Job

• Optimize the existing 2G/4G networks to meet KPIs targets and continuous monitoring on customer perceived network KPIs for voice and data services
• End to end customer complaint management through Technical Support Group, RF back office & field teams.
• Capacity management of the 2G/4G service nodes and interfaces
• Driving the accurate capacity and KPI reporting on a daily basis and performing the related sign-off with Strategic Partners for the complete 2G & 4G networks
• Carrying out periodic review with Strategic Partners, strategizing the improvement plan and follow up actions
• New feature testing and implementation to cater to market demand and business’s strategic requirements
• Enabling and supporting the technical and support teams to realise cost optimization for upgrades and other activities
• Monitor the Single Site Verification and Cluster Optimization progress through frequent reviews
• Network Benchmarking and ensuring better network (Coverage, Quality and Perception) than the competitors via routine drive test & monitoring network performance

The incumbent will directly report to Head –Network Planning and Quality

The Person

• BSc in Engineering (Electrical / Electronic or Telecommunication) or a Professional Qualification in a relevant field
• MBA Qualification would be an added advantage
• Over 10 years in the mobile communication industry, with network quality monitoring for voice and data services
• Sound knowledge in 2G and 4G networks
• Hands-on experience in Huawei systems and Strategic Partner management

If you are the best fit to this position, send in your CV to careers.lanka@airtel.com with the job title in the email subject heading.