Customer Care

CUSTOMER HELPLINES & SELF-CARE

CALL

General Help line

1757

Roaming

755141414

M-ticket*

356

e-Channeling*

225

Doc.lk*

990

Self-care app
download

55514 / 755621621

GPRS & MMS Setting
via IVR

55517

call a tune

55518

Cool Loan-Prepaid

55630

Prepaid Language Change

Dial 555 and select the language

Postpaid Language Change

Dial 555 and select option 5

USSD SERVICES

*555#

WEB

Web self-care

https://ebpp.airtel.lk/cares/wps/myportal

SMS

Postpaid Subscribers

To check data balance
(Day & Night)

Type keyword
“data bal” & send it to
555

daily un-bill info

Type keyword
“sunb” & send it to
555

To Activate Smart byte

Type keyword
“sb” & send it to
555

To obtain e-bill password

Type keyword
“ebillpswd” & send it to
555

To reset web self-care password

Type keyword
“webpswd” & send it to
555